Shipping policy

Last Updated: October 2026

Thank you for shopping with Celes Tread. We are committed to providing a transparent, dependable fulfillment and shipping experience for all of our customers. Below you will find the details regarding our order handling, delivery timeframes, and shipping terms.

1. Order Processing Time

All orders are processed and prepared for dispatch within 1 to 2 business days (Monday – Friday, excluding public holidays).

Orders placed over the weekend or on observed holidays will begin processing on the following business day.

As soon as your order has been handed over to the carrier, you will receive an automated shipping confirmation email containing your tracking information.

2. Shipping Rates & Delivery Estimates

We provide Free Standard Tracked Shipping on all orders across our supported delivery regions.

United States: Free Standard Shipping | Estimated transit time: 5 to 8 business days

International (Rest of World): Free Standard Shipping | Estimated transit time: 7 to 15 business days

Delivery timeframes are estimates and begin from the date of carrier dispatch, not the moment the order is placed. Unexpected delays due to peak carrier volume, customs clearance procedures, or severe weather conditions may occasionally affect delivery schedules.

3. Order Tracking

Your shipping confirmation email contains your tracking number and a link to trace the progress of your shipment. Please allow 24 to 48 hours after dispatch for initial tracking events to update in the carrier’s system.

If you have not received tracking information after 3 business days, please check your email spam/promotions folder before contacting customer support.

4. Customs, Duties & Taxes (International Orders)

For shipments outside the United States:

Packages may occasionally be assessed customs duties, local import taxes, or administrative handling fees by the destination country's government.

Any applicable customs fees, import taxes, or clearance duties are the responsibility of the customer and are not covered by Celes Tread.

Celes Tread cannot control or predict delivery delays resulting from destination customs inspections.

5. Address Corrections

Please ensure your shipping address is completely accurate before completing checkout.

If you discover an error, email us immediately at cohen@celestread.com with your order number and updated address details.

Address adjustments can only be applied before the package has dispatched. Once a parcel is handed over to the shipping carrier, transit routes cannot be redirected.

6. Damaged, Lost, or Missing Shipments

Damaged in Transit: If an item arrives damaged, document the condition with photos of the outer package and contents within 7 days of delivery, and email us immediately so we can arrange a replacement or refund.

Marked Delivered but Not Received: If your tracking status shows delivered but the parcel is missing, check secure delivery drop zones, building lobbies, and inquire with neighbors. If it has not surfaced after 3 business days, contact us to initiate a formal carrier investigation.